FAQs

Frequently Asked Questions

Our process is created to be transparent and easy for everyone but if you have any further queries, please feel free to contact us.

An inventory report details the condition of the property before and after the tenancy to see if the tenant has taken care of the property during the occupancy. This is vital evidence to protect the tenants deposit and the landlord’s property in an event of a dispute.

Yes! An inventory report is still needed as it is an important document which will describe the property’s current condition, fixtures and fittings (i.e. the walls, ceilings, carpets, doors and lighting).

Even though no furniture or items can be stolen or damaged, your newly painted walls can still be ruined!

The Inventory Make and Check-In report are two separate documents.

An Inventory Make can be compiled before a tenant moves in, which details the condition of the fixtures, fittings, items and furniture of each room within the property.

In contrast, a check-in report is conducted on the property handover date with the tenant present, updating the current condition based on the Inventory Make. It includes meter readings and handing over of keys to the tenant.

Please note that an up-to-date Inventory Make report is required before a Check-In inspection can be carried out. It is therefore advised that both are carried out together at the start of a new tenancy.

The House of Lords defines fair wear and tear as “reasonable use of the premises by the tenant and the ordinary operation of natural forces”.

Our impartial and experienced clerks will distinguish what is deemed ‘reasonable’ by considering a number of factors such as the age of item, length of tenancy and previous condition to justify fair wear and tear.

It is a government-backed scheme that protects tenancy deposits. It ensures that the tenant is treated fairly and enables them to get their deposit back if the tenancy agreement has not been breached and the property is undamaged.

Since 6th April 2007 if you are on an assured shorthold tenancy, the landlord must register the tenants deposit with:
Deposit Protection Service (Custodial and Insured)
MyDeposits
Tenancy Deposit Scheme

Yes, we include clear photographs that is used as further evidence to support our reports.

They have a seven-day period from the day they receive the report to review it. If there are any amendments to be noted, then we will need to be notified within this time period and the amended report will be sent out to both parties.

No charge will be made if cancellations are made minimum 24 hours prior to the scheduled booking.

A cancellation fee of £40.00* will be incurred after this period.
*Price excluding VAT